After many years working in Front Office people have often ask what makes a good support guy. These are my top 16 list

(1) Must be a team player that is able to work with people across different departments (business/external clients and IT), countries and regions.
(2) A drive to get things done (ensuring a high level of quality)
(3) Has a genuine interest in trading/auto-trading systems
(4) Ability to work under pressure.
(5) Undertand the trading environments/systems and the trading business
(6) Strong analytical skills
(7) Have a good understanding of trading strategies and equities trading
(8) Communicate well.
(9) Proficient knowledge of databases, networks and servers.
(10) Good understanding of Equity & Bond markets or whatever trading business they are supporting.
(11) Able to work closely with the business to understand their trading ideas and map them into the system.
(12) Willingness to provide on-going application support for these applications.
(13) To be reachable.
(14) Sense of humour.
(15) Commitment.
(16) Turn up.

If you can think of any others, please feel free to post your ideas.